KRONOS DESIGN STUDIO

menu
close

TERMS & CONDITIONS

Last Updated: October 11, 2025

1. Introduction

These Terms and Conditions (“Terms”) govern the provision of services by Kronos Design Studio (“we”, “us”, “our”, or “Kronos”) to clients (“you”, “your”, or “Client”) for web design, logo design, SEO, and related services.

By engaging our services, signing a contract, or making a payment, you agree to be bound by these Terms.

Contact Information:

  • Email: hello@kronosdesignstudio.com
  • Website: kronosdesignstudio.com

2. Services

Kronos Design Studio provides:

  • Website design and development
  • Logo design and branding
  • Search Engine Optimisation (SEO) services
  • Web hosting services
  • Related digital design and marketing services

The specific services, deliverables, timelines, and fees will be outlined in a signed contract or project proposal (“Project Agreement”).

3. Payment Terms

3.1 Payment Structure

  • 50% deposit is required upfront before work commences
  • 50% final payment is due upon project completion and before final delivery
  • All payments must be made within 7 days of invoice date unless otherwise agreed in writing

3.2 Accepted Payment Methods

Payment methods will be specified in your invoice. Late payments may incur interest charges at a rate of 8% per annum above the Bank of England base rate.

3.3 Non-Payment

If the final payment is not received:

  • The Client will not receive the final deliverables
  • Ownership and usage rights will not transfer to the Client
  • We reserve the right to pursue legal action to recover outstanding amounts
  • The Client will be liable for any collection costs, including legal fees

3.4 Additional Costs

Any services, revisions, or work outside the original Project Agreement scope will be quoted separately and require additional payment.

4. Project Timelines

4.1 Estimates

All project timelines provided are estimates only and not guaranteed completion dates. Timelines are dependent on:

  • Timely provision of required materials from the Client
  • Prompt feedback and approvals from the Client
  • Project complexity and scope
  • Circumstances beyond our reasonable control

4.2 Delays

We are not liable for delays caused by:

  • Client failure to provide required materials, content, or feedback
  • Client-requested changes to project scope
  • Third-party service providers
  • Force majeure events

5. Client Responsibilities

5.1 Required Materials

The Client agrees to provide all necessary materials as specified for their project, which may include but is not limited to:

  • Content (text, images, videos)
  • Brand guidelines or existing materials
  • Website/platform access credentials
  • Timely feedback and approvals
  • Any other materials reasonably required to complete the project

5.2 Content Rights and Licensing

The Client warrants that:

  • They own or have obtained proper licenses for all content provided to us
  • All content provided does not infringe on third-party intellectual property rights
  • They have obtained necessary permissions for any third-party materials
  • The Client indemnifies and holds harmless Kronos Design Studio from any claims arising from content provided by the Client

5.3 Cooperation

The Client agrees to respond to requests for feedback and materials in a timely manner. Delays in Client responses may result in project timeline extensions.

6. Revisions and Amendments

6.1 Included Revisions

Each project includes a reasonable number of revision rounds as specified in the Project Agreement. “Reasonable” is defined as amendments that refine the agreed design direction without fundamentally changing the project scope.

6.2 Scope Changes

Requests that significantly alter the original project scope, including but not limited to:

  • Complete redesigns or new design directions
  • Additional pages, features, or functionality
  • Major content restructuring

will be treated as new work and quoted separately.

6.3 Amendment Policy

We are committed to Client satisfaction and will work collaboratively to make reasonable amendments. However, we do not offer unlimited revisions. Excessive revision requests beyond what is reasonable may incur additional charges at our standard hourly rate.

7. Refund Policy

7.1 General Policy

We do not offer refunds once work has commenced. The 50% deposit is non-refundable as it secures our time and resources for your project.

7.2 Circumstantial Considerations

For website and logo design projects, if a Client wishes to cancel mid-project:

  • Refunds are assessed on a case-by-case basis
  • The assessment considers work completed, time invested, and project stage
  • Any refund will be at our sole discretion and will account for work completed
  • The Client will not receive any work products if a partial refund is provided

7.3 SEO Services

SEO services are subject to the minimum term requirements outlined in Section 8. No refunds are available for SEO services.

8. Cancellation and Termination

8.1 Website and Logo Design Projects

If the Client wishes to cancel a website or logo design project:

  • The 50% deposit is non-refundable
  • Any refund of additional payments is entirely at our discretion
  • All work products remain the property of Kronos Design Studio
  • The Client has no rights to use any work completed

8.2 SEO Services – Minimum Term

All SEO service agreements have a 3-month minimum commitment:

  • Clients cannot cancel SEO services within the first 3 months
  • If cancellation is attempted before 3 months, the Client remains liable for payment for the full 3-month period
  • This minimum term applies regardless of the contract length selected (rolling monthly, 6-month, or 12-month)

8.3 SEO Services – Cancellation After Minimum Term

After the 3-month minimum period:

  • Clients must provide one month’s written notice to cancel SEO services
  • Example: To cancel at the end of June, notice must be provided by the end of May
  • Services will continue until the end of the notice period
  • Payment is required for the full notice period

8.4 Termination by Kronos

We reserve the right to terminate services if:

  • The Client breaches these Terms
  • Payment is not received when due
  • The Client engages in abusive, threatening, or inappropriate behaviour
  • Continuing the relationship is not feasible

In such cases, the Client remains liable for all fees for work completed and has no right to refunds.

9. Intellectual Property and Ownership

9.1 Ownership Transfer

Upon receipt of full and final payment:

  • All rights, title, and ownership of the final deliverables transfer to the Client
  • The Client may use, modify, and distribute the work as they see fit
  • Until final payment is received, all work remains the sole property of Kronos Design Studio

9.2 Portfolio Rights

Kronos Design Studio retains the right to:

  • Display completed work in our portfolio
  • Use project details as case studies
  • Reference the Client as a testimonial (with permission)
  • Showcase work on our website, social media, and marketing materials

The Client retains full ownership and rights to use the work for their business purposes.

9.3 Pre-existing Materials

Any pre-existing intellectual property, code libraries, templates, or tools used by Kronos remain our property. The Client receives a license to use these as part of the final deliverable but does not own them.

9.4 Third-Party Components

Final deliverables may include third-party components (fonts, stock images, plugins, frameworks) that are subject to their own licenses. The Client is responsible for complying with these licenses.

10. Web Hosting Services

10.1 Hosting Fee

If the Client opts for hosting services through Kronos Design Studio:

  • The fee is £10 per month
  • This covers website hosting only
  • Updates, maintenance, and security are not included unless separately agreed
  • Payment is due monthly in advance

10.2 Hosting Terms

  • Hosting is provided on a rolling monthly basis
  • Either party may terminate hosting services with one month’s written notice
  • If hosting fees are not paid, we reserve the right to suspend or terminate hosting services
  • We are not responsible for data loss; Clients are encouraged to maintain their own backups

10.3 Hosting Limitations

  • Hosting is subject to fair usage policies
  • Excessive bandwidth or resource usage may incur additional charges
  • We reserve the right to suspend sites that violate our acceptable use policy

11. SEO Services – Specific Terms

11.1 Contract Options

SEO services are available in the following formats:

  • Rolling monthly contract (with 3-month minimum)
  • 6-month fixed-term contract
  • 12-month fixed-term contract

All contracts require the 3-month minimum commitment as outlined in Section 8.2.

11.2 SEO Disclaimers

  • SEO results are not guaranteed and depend on numerous factors outside our control
  • Search engine algorithms change frequently and unpredictably
  • We do not guarantee specific rankings, traffic levels, or business outcomes
  • SEO is a long-term strategy and results typically take 3-6 months to materialise
  • Past performance is not indicative of future results

11.3 Client Cooperation

Effective SEO requires Client cooperation, including:

  • Providing access to necessary platforms and analytics
  • Implementing recommended technical changes
  • Providing or approving content
  • Maintaining website functionality

Failure to cooperate may impact results and does not entitle the Client to refunds or early termination.

12. Warranties and Disclaimers

12.1 Our Warranties

We warrant that:

  • Services will be performed with reasonable skill and care
  • Work will be substantially as described in the Project Agreement
  • We have the right to provide the services offered

12.2 Disclaimer of Warranties

Except as expressly stated:

  • Services are provided “as is” without warranties of any kind
  • We do not warrant that websites will be error-free or uninterrupted
  • We do not guarantee specific business outcomes, traffic, rankings, or conversions
  • Third-party services and platforms are outside our control

12.3 Website Functionality

While we strive for perfection:

  • Minor bugs or issues may occur and will be addressed as they arise
  • We are not responsible for issues arising from Client modifications
  • Compatibility with all devices and browsers cannot be absolutely guaranteed
  • Ongoing maintenance may be required for optimal performance

13. Limitation of Liability

13.1 Liability Cap

To the maximum extent permitted by law, our total liability for any claims arising from services provided shall not exceed the total fees paid by the Client for the specific project or service giving rise to the claim.

13.2 Excluded Damages

We are not liable for:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or corruption of data
  • Indirect, consequential, or punitive damages
  • Damages arising from third-party services or platforms
  • Damages resulting from Client actions or modifications

13.3 Exceptions

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded by law

14. Confidentiality

14.1 Mutual Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the business relationship.

14.2 Exceptions

Confidential information does not include information that:

  • Is or becomes publicly available through no breach of this agreement
  • Is required to be disclosed by law or court order
  • Is necessary to disclose to third-party service providers to complete the work

15. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, acts of God
  • War, terrorism, civil unrest
  • Government actions or restrictions
  • Internet or telecommunications failures
  • Third-party service provider failures
  • Pandemic or epidemic

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of England and Wales.

16.2 Negotiation

In the event of a dispute, both parties agree to first attempt to resolve the matter through good faith negotiation.

16.3 Jurisdiction

If negotiation fails, both parties submit to the exclusive jurisdiction of the courts of England and Wales.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Project Agreement, constitute the entire agreement between the parties and supersede all prior agreements or understandings.

17.2 Amendments

We may update these Terms from time to time. Changes will be posted on our website with an updated date. Continued use of our services constitutes acceptance of updated Terms.

17.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

17.4 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

17.5 Assignment

We may assign or subcontract our rights and obligations under these Terms. The Client may not assign their rights without our prior written consent.

17.6 Independent Contractor

Kronos Design Studio operates as an independent contractor. Nothing in these Terms creates an employment, partnership, or agency relationship.

18. Communication and Notices

All formal notices under these Terms must be sent in writing to:

  • Email: hello@kronosdesignstudio.com
  • Notices are deemed received when sent by email during business hours

19. Acceptance

By engaging our services, signing a Project Agreement, or making payment, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Questions?

If you have any questions about these Terms and Conditions, please contact us at hello@kronosdesignstudio.com before engaging our services.

Kronos Design Studio
Website: kronosdesignstudio.com
Email: hello@kronosdesignstudio.com